Shipping Policy

ALL ORDER ARE SHIPPED FROM OUR UK WAREHOUSE USING ROYAL MAIL SERVICES.

      Please allow 1-3 working days (5 during sale times) for orders to be processed & up to 10 working days for delivery (UK) & up to 30 working days for international delivery. 

      (PLEASE NOTE)
        • All delivery time frames are estimations.
        • Any parcels returned due invalid addresses may incur a charge, payable by the customer.
        • The time for orders to be processed can vary according to sales & peak season like Black Friday or Christmas.
        • Personalised items are made to order and requires a 2-4 week production + shipping time, this could be longer depending on disruptions, public holidays and demand. Once production is complete, we will then ship your item. If you’re an overseas customer, this could take a little longer. 

          If you order this necklace along with other jewellery, all items will be sent out with the custom necklace upon completion. If you wish to receive your other items sooner, please place two separate orders.

      UK SHIPPING

      STANDARD DELIVERY

      • Sent with Royal Mail 48 Tracked Service (you will get an end tracking number as well as an email/text with the estimated date and time of delivery on the day (as long as you enter your email/phone number correctly).

        Standard shipping cost of £3.10 (Allow 3-5 working days once dispatched by us).

        FREE Standard shipping when you spend £60+

      EXPRESS DELIVERY

      • Sent with Royal Mail 24 Tracked Service (you will get an end tracking number as well as an email/text with the estimated date and time of delivery on the day (as long as you enter your email/phone number correctly).

        Express shipping cost of £4.50 (Allow 1-3 working days once dispatched by us).

        This shipping option is prioritised by us and will be shipped before standard shipping orders.

      NEXT DAY DELIVERY

      • Sent with Royal Mail Special Delivery Service. (you will get an end tracking number as well as an email/text with the estimated date and time of delivery on the day (as long as you enter your email/phone number correctly).

        Next Day shipping cost of £6.99. Delivery is next working day (if placed on a working day before 1pm).


      INTERNATIONAL SHIPPING


      All international orders have a shipping cost of £10 and are sent with Royal Mail Tracked International Service (Estimated delivery time 1-4 weeks).
      FREE shipping when you spend £60+

      Please note, you may be charged customs/duties which may be added to your order by your local government as import duty/tax, we are not liable for these charges. These fees are the responsibility of the purchaser.

      • Failure to pay the additional duty will result in the parcel being returned to us.
      • If you refuse your order by not paying the customs fees, £10 will be deducted from your refund if you got free shipping.
      • Please, we ask you to speak to your local customs office if you have any further queries regarding customs payments.

      • Unfortunately at this time, we do not ship to the following:
        Afghanistan, Bahrain, Bangladesh, Bosnia, Brunei, Guadalupe, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Kyrgyzstan, Laos, Lebanon, Maldives, Mongolia, Myanmar (Burma), Nepal, North Korea, North Macedonia, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Réunion, Romania, Russia, Saudi Arabia, Sri Lanka, South Korea, Syria, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen.
        Africa, Central America & South America.